Privacy Policy

Introduction

This Privacy Policy ("Policy") is published by Wild33 ("Wild33", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at wild33.cam. It governs how Wild33 collects, processes, stores, shares, and protects the personal data of all users of the Wild33 platform ("you", "your", "the Player").

Wild33 is committed to handling personal data in a manner that is transparent, lawful, and proportionate to the purposes for which it is collected. This Policy has been drafted to reflect the standards applied by Wild33's international gaming licence obligations and widely recognised data protection principles.

By registering a Wild33 account, depositing funds, or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not register or use the Wild33 platform.

Definitions

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information that directly or indirectly identifies a natural person, including name, date of birth, email address, mobile number, payment details, IP address, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" means Wild33, which determines the purposes and means of processing your Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of Wild33, such as payment service providers and KYC verification platforms.
• "KYC" means Know Your Customer — the identity verification process Wild33 uses to confirm a player's age, identity, and payment method ownership.
• "Cookies" means small data files placed on your device by the Wild33 platform to enable core functionality, analytics, and — where consent is given — personalised content.
• "Special Category Data" means sensitive Personal Data such as health information (e.g., responsible gambling self-exclusion records), which Wild33 processes only where strictly necessary and permitted by applicable law.

Data We Collect

Wild33 collects Personal Data in the following categories, depending on your level of interaction with the platform:

Wild33 does not collect Personal Data beyond what is necessary for the purposes set out in this Policy. Where Wild33 requests optional data (such as city of residence for promotional personalisation), this is clearly indicated at the point of collection.

Lawful Basis for Processing

Wild33 processes your Personal Data under one or more of the following lawful bases, depending on the specific processing activity:

1. Contractual Necessity: Processing is necessary for Wild33 to perform its obligations under the player account agreement — including account creation, deposit processing, game provision, and withdrawal payments.
2. Legal Obligation: Processing is required to comply with Wild33's anti-money laundering (AML) obligations, gaming licence requirements, and KYC verification duties.
3. Legitimate Interests: Processing is carried out in Wild33's legitimate interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and interests.
4. Consent: Processing is based on your freely given, specific, and informed consent — particularly for marketing communications and optional analytics cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

How We Use Your Data

Wild33 uses your Personal Data for the following purposes:

• Account Management: Creating, maintaining, and securing your Wild33 player account, including processing login authentication and two-factor verification.
• Identity Verification (KYC): Verifying your age (minimum 21 years), identity, and payment method ownership as required under our gaming licence and AML obligations.
• Payment Processing: Processing deposits and withdrawals in MYR via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, or cryptocurrency (BTC/USDT).
• Fraud Prevention & Security: Monitoring accounts and transactions for suspicious activity, duplicate account detection, bonus abuse, and money laundering indicators.
• Regulatory Compliance: Meeting Wild33's reporting obligations to its international licensing authority and applicable law enforcement or regulatory bodies.
• Customer Support: Handling account queries, dispute resolution, withdrawal issues, and responsible gambling requests through our 24/7 support channels.
• Platform Improvement: Analysing aggregated usage data to improve platform performance, game selection, and user experience.
• Marketing Communications: Sending promotional emails, bonus notifications, and personalised offers — only where you have provided explicit consent or where permitted under applicable law. You may opt out at any time.
• Responsible Gambling: Administering deposit limits, self-exclusion records, cooling-off periods, and session time reminders in accordance with our responsible gaming commitments.

Disclosure to Third Parties

Wild33 does not sell, rent, or trade your Personal Data to third parties for their own marketing or commercial purposes. Wild33 may share your Personal Data with the following categories of recipients, strictly for the purposes outlined in this Policy:

• Payment Service Providers: Financial institutions and payment processors who handle MYR deposits and withdrawals, including FPX network participants (Maybank, CIMB, Public Bank, Hong Leong) and e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay, DuitNow).
• KYC & Identity Verification Providers: Third-party platforms that assist Wild33 in verifying player identity and age documents (e.g., MyKad, passport).
• Fraud Prevention & AML Services: External providers who assist Wild33 in detecting and preventing fraudulent transactions and money laundering activity.
• Technology & Hosting Providers: Cloud infrastructure and software providers who host the Wild33 platform and associated data under strict data processing agreements.
• Game Content Providers: Licensed third-party game studios whose products are hosted on the Wild33 platform may receive limited anonymised session data for auditing and RNG certification purposes.
• Legal & Regulatory Authorities: Government agencies, law enforcement bodies, courts, or Wild33's licensing authority where disclosure is required by applicable law, court order, or regulatory obligation. Wild33 will notify you of such disclosures where legally permitted to do so.

All third-party Data Processors engaged by Wild33 are required to handle Personal Data in accordance with confidentiality obligations and data protection standards consistent with this Policy.

International Data Transfers

Wild33 operates under an international gaming licence and may store or process Personal Data on servers located outside Malaysia. Where Personal Data is transferred to countries that do not provide an equivalent level of data protection to that afforded under Wild33's licensing jurisdiction, Wild33 will implement appropriate safeguards, such as:

• Standard contractual clauses or data processing agreements with receiving parties that impose equivalent data protection obligations.
• Transfers only to third parties that maintain recognised data security certifications (e.g., ISO 27001) or are subject to equivalent regulatory oversight in their jurisdiction.

By using the Wild33 platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Malaysia. Wild33 will always take reasonable steps to ensure that any international transfer is carried out securely and in compliance with applicable data protection standards.

Data Security

Wild33 implements a range of technical and organisational security measures to protect your Personal Data from unauthorised access, loss, alteration, or disclosure. These include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and Wild33's servers is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Internal access to Personal Data is restricted strictly to Wild33 personnel who require it to perform their job functions. All such personnel operate under confidentiality obligations.
• Firewall & Intrusion Detection: Wild33's infrastructure is protected by enterprise-grade firewalls and intrusion detection systems that continuously monitor for anomalous activity.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts to provide an additional layer of protection against unauthorised access.
• Penetration Testing: Wild33 conducts periodic security assessments to identify and address potential vulnerabilities in its platform and infrastructure.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. Wild33 encourages all players to maintain strong, unique passwords and to report any suspected account compromise to our support team immediately.

Data Retention

Wild33 retains your Personal Data for the following periods, after which data is securely deleted or anonymised:

• Active Account: Personal Data is retained for the full duration of your Wild33 account being active.
• Following Account Closure: Identity and transaction records are retained for a minimum of five (5) years after account closure, in accordance with Wild33's AML obligations and international gaming licence requirements. In some circumstances, applicable law may require retention for up to seven (7) years.
• Marketing Data: Marketing preferences and communication history are retained until you withdraw your consent or request deletion, after which they are removed from active marketing systems within 30 days.
• Support Records: Customer support communications are retained for a period of three (3) years to enable query follow-up and dispute resolution.
• Self-Exclusion Records: Responsible gambling self-exclusion data is retained for the full duration of the exclusion period and for a further period as required by Wild33's licensing obligations.

Where data retention is no longer required or legally mandated, Wild33 will securely destroy personal records using methods appropriate to the data type and storage medium.

Cookies & Tracking Technologies

Wild33 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us deliver core platform functionality and analyse how the platform is used.

Wild33 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These cannot be disabled without impairing the platform's core features, including login session management and security functions. No consent is required for these cookies.
• Analytics Cookies: Help Wild33 understand how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data is collected in aggregate and does not personally identify individual players. Used only with your consent.
• Preference Cookies: Remember your platform settings, language preferences, and other personalisation choices. Used only with your consent.
• Marketing Cookies: Where you have consented, these cookies allow Wild33 to deliver relevant promotional content and track campaign effectiveness. Wild33 does not use third-party advertising networks for retargeting.

You may manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may impair your Wild33 platform experience. Wild33 does not currently respond to "Do Not Track" browser signals, as no universal standard for interpreting such signals exists.

Your Rights

Subject to applicable data protection laws, you have the following rights in respect of your Personal Data held by Wild33. All requests are handled within 30 calendar days of receipt:

To exercise any of the above rights, please contact Wild33's data team at [email protected] (plain text — not a clickable link). Please include your full name, registered email address, and a description of your request. Wild33 may need to verify your identity before processing the request.

Marketing Communications

Wild33 may send you promotional emails, SMS notifications, and in-platform messages about bonuses, seasonal promotions (including Hari Raya festive offers), new game launches, and loyalty programme updates — provided that you have given explicit consent to receive such communications at the time of registration or subsequently through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link in any Wild33 marketing email.
• Updating your communication preferences in your Wild33 account settings.
• Contacting Wild33's support team at [email protected] with a written opt-out request.

Opting out of marketing communications will not affect your ability to receive essential account communications, such as withdrawal confirmations, KYC requests, or security alerts — these are sent under the contractual and legal necessity basis and cannot be opted out of while your account is active.

Minors & Age Verification

Wild33 does not knowingly collect Personal Data from individuals under the age of 21. The Wild33 platform is strictly for players aged 21 and above. Age verification is conducted as part of the KYC process prior to the first withdrawal, and Wild33 reserves the right to request age verification documentation at any stage of the registration or account lifecycle.

If Wild33 becomes aware that a player under the age of 21 has registered an account or provided Personal Data, Wild33 will:

1. Immediately close the account.
2. Delete or securely destroy any Personal Data collected in connection with the underage account, subject to any mandatory retention obligations.
3. Return any deposited funds to the originating payment method, where this is technically and legally feasible.

If you believe that a minor has accessed or registered on the Wild33 platform, please notify Wild33's support team immediately at [email protected].

Changes to This Privacy Policy

Wild33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. When material changes are made, Wild33 will:

• Update the "Last Updated" date at the top of this document and on the page header.
• Use reasonable efforts to notify registered players of significant changes via email or a prominent platform notice prior to the changes taking effect.

Continued use of the Wild33 platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree to any changes, you should cease using the platform and may request account closure in accordance with Wild33's Terms and Conditions.

Contact & Data Requests

All privacy-related enquiries, data subject access requests, erasure requests, and marketing opt-out requests should be directed to Wild33's data team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the on-site chat function
• Response Time: All data subject requests handled within 30 calendar days of receipt

When submitting a data request, please provide your full name, registered email address, Wild33 account username, and a clear description of your request. Wild33 may require you to verify your identity (e.g., by confirming a recent transaction or providing a copy of identification) before processing your request to prevent unauthorised access to your data.

For general Terms and Conditions queries, please refer to Wild33's Terms & Conditions page. For responsible gambling support, please visit our Responsible Gambling page.

This Privacy Policy was last updated on 1 January 2026. Previous versions are available on request.